If it doesn't fit her

A ring too tight, a cap the wrong size, a tutu whose lights will not wake up, or a change of heart. Each one is sorted in the same place: the store order.

It arrived damaged or short

Open the order in your store account and choose replacement or return. A photo of the box speeds it up.

The lights do not come on

Check the battery pack is seated and the switch pressed firmly; try fresh batteries. If it still stays dark, request a replacement through the order.

Wrong size

Caps and tutus come in two sizes. Return the one that does not fit through the order page and reorder the other.

Changed your mind

The store's standard return window applies and is shown next to the order.

It was a gift

The buyer can start the return, or the store's gift return option applies if it was marked as a gift.

Refunds go back the way they were paid, on the store's timeline. We cannot see orders from here, but if you are unsure which option fits, write to [email protected] and we will help you choose.